Return policy
ORDER MISTAKES
If I made a mistake while packing your order, I want to make it right! Please reach out to me at unluckystudiosvi@gmail.com within fourteen calendar days of receiving your order so I can get you the correct items right away. If you have to return anything to me because I messed up, I will cover the return shipping.
Please include in your email:
- Your name
- Your order number
- The shape of the colored stamp on the top of your invoice
- Details about your order issue
- Photographs of your order are also helpful to speed up the resolution process
BUYER’S REMORSE
I hope you love everything you receive from Unlucky Studios 13, but I understand that sometimes things don’t work out. If you are unhappy with your purchase for any reason, please refer to our below return policies.
You can initiate a return by emailing us at unluckystudiosvi@gmail.com within 30 (thirty) calendar days of receipt of your order.
Please include in your email your name, order number, and details about what you would like to return.
Non-Returnable Items
If you mail me any items that are non-returnable based on the guidelines above, I will not be responsible for providing a refund and will also not be liable for mailing your items back to you. Please be absolutely certain before sending items for return that they are in new and unused condition (unless the reason for return is a mistake on my part).
Waiting on a Refund
If you are waiting on a refund for a return, please first check the tracking number for your return parcel. Keep in mind that since you are the shipper of the return parcel, we will not have access to information about that package’s tracking details.
If your package shows to be delivered at our facility, please allow 3-10 business days (Monday through Friday and excluding holidays) for your refund to be processed. If you still have not received a refund after 10 business days, please check with your bank first if they are still processing the refund payment.
If you have been waiting over 10 business days and your bank cannot confirm the refund is being processed, please reach out to me at unluckystudiosvi@gmail.com